Privacy Policy
This outlines how your personal information is used and stored by Ski Excel.
Ski Excel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Ski Excel may change this policy from time to time and will alert you of any changes.
This policy is effective from 10/08/2022.
OUR PROMISE TO YOU
We promise:
To store your data securely.
Never to pass it without your consent.
To give you the opportunity to opt out from any, or all, marketing communications at any time.
WHAT WE COLLECT AND STORE
We only store data necessary and relevant to enable us to deliver your booking, assist with your enquiry, and to improve our products and the customer experience we deliver. All the details of the data we collect and store can be seen in the table below.
HOW IT IS COLLECTED
We collect data in the following ways:
While you are accessing our website, using cookies.
During the booking process, either online, over the phone, via email, or in person.
When you talk to us on the phone or in person in resort.
During your lesson.
In emails, text messages and in letters.
HOW IT IS USED
Relevant client data (names, ages, level information and discipline) is given to the instructors to enable them to deliver your lesson. Supplementary contact data and your buying history is available to customer service to ensure we provide the best level of service possible and to reach you if need be regarding your lesson.
If you have chosen to receive marketing communications from us we will also use this data to provide you with information, news or offers, by email, which is relevant, interesting and useful to you. Your buying history and actions on our website, recorded via cookies, is used to ensure that we provide a personalised experience, which matches your interests and meets your needs. We will never share this with third parties.
We frequently review the products we offer to ensure that they provide awesome experiences to our clients. To enable us to do this, and to ensure our prices are fair, and reflect the value we offer, we may use your client data to assist in this review process. We may also use your buying behaviour to help us understand demand and to recruit and schedule instructors accordingly.
We want to ensure that our service provision is meeting or exceeding your expectations and so we will normally contact you via email following your lesson and may contact you sporadically from time to time to ask for your feedback. Your involvement in this process is of course wholly optional.
Our website has SSL (Secure Sockets Layer). This is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
COOKIES
A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
YOUR RIGHTS
Under GDPR you have the right to:
Ask us about the data we store on you.
Amend or update the data we store on you.
Ask us not to process your data.
Opt out from any marketing communications at any time.
Ask us to delete or destroy any data we store on you.
CONTACT US
If you have any questions or concerns about this data policy, or the data we store on you, you can contact us: skiexcel@skiexcel.com or +44(0)7836328610.
